ZendEase

Question 1

What is ZendEase?

Accepted Answer

ZendEase is a one-stop international shipping platform by 1Export. All you have to do is book your shipment online at www.zendease.com/form, pay for your shipment, schedule the pick up of your package from your doorstep, and we’ll ship your package to anywhere in the world.

Question 2

What’s the difference between ZendEase Delivery and ZendEase Business?

Accepted Answer

ZendEase Delivery offers international courier services at cost-effective rates. This option is ideal for small shipments. Parcels usually arrive within 5-7 days. ZendEase Business offers a wide range of service options for commercial shipments through ZendEase Fulfillment, ZendEase Amazon, ZendEase Forwarding, and ZendEase Import.

Question 3

How do I book your services?

Accepted Answer

You may book online using our platform www.zendease.com/form

Question 4

Do you offer pick ups?

Accepted Answer

Yes, we offer FREE pick ups as long as you book your shipment online at www.zendease.com

Question 5

How long does shipping take?

Accepted Answer

Deliveries in major cities via airfreight typically take 5-7 days, while deliveries in remote areas can take up to 14 days.

Question 6

Do you accommodate walk-ins?

Accepted Answer

Yes, we accommodate walk-ins. However, we still require you to book our services online. Our customer service representative will be happy to assist you once you’ve arrived at the ZendEase hub in Makati.

Question 7

What is Box-It-Yourself (BIY)?

Accepted Answer

Box-It-Yourself is our seasonal promo that’s available only during October to December. ZendEase’s Box-It-Yourself allows you to send packages abroad at fixed rates and without the hassle of weighing. Our box sizes are 5kg, 10kg, 15kg, and 20kg. No more weighing or measuring; simply fill your box of choice and leave the rest to us.

Question 8

What’s the difference between standard shipping and BIY?

Accepted Answer

Please see below the differences between our standard shipping and BIY Promo; Standard Shipping: Rates are based on chargeable weight.You may use the boxes from ZendEase or your own box. Schedule of package pick ups is from Mondays - Fridays, 10am-5pm. Ship out schedules are Mondays, Wednesdays, and Fridays. There’s a cut-off every 12 noon for walk-ins. Standard shipping is available to any country around the world. Box-It-Yourself (BIY) Promo:  Rates are fixed and there is no need to weigh. Boxes will be provided by ZendEase. Empty boxes will be delivered every Monday and picked up every Wednesday for customers within Metro Manila. We will be shipping out the BIY packages every Friday. There is a booking cut off every Friday at 1pm, prior to shipping week. The BIY promo covers the USA, Canada, Australia, New Zealand, South Asia, East Asia and Southeast Asia only.

Question 9

How can I avail Box-It-Yourself?

Accepted Answer

You may book online using our platform www.zendease.com/form. This promo only covers Metro Manila, Cainta, and Antipolo

Question 10

What are your shipment terms?

Accepted Answer

Shipment terms are delivered Duty Unpaid (DDU). For most countries, packages below $100 are not subject to duties anymore, else, consignee may be charged for Delivered Duty Paid (DDP) terms are available upon request, subject to additional charges.

Question 11

Do you accommodate customers outside of Metro Manila?

Accepted Answer

Yes we can. However, our free pick ups are for customers within Metro Manila only. We will be asking you to send your packages over to our hub located at Unit G05, Angelus Plaza, Rufino St., Legazpi Village, Makati City 1229.

Question 12

Do you provide the boxes?

Accepted Answer

We offer our boxes to our clients free of charge. You have the option to use ZendEase standard boxes or your own box.

Question 13

Do you offer import services?

Accepted Answer

Yes, we do. This service is under ZendEase Business. To request for a quotation, kindly reach out to jaime@1export.com.

Question 14

What’s the difference between prohibited & restricted items?

Accepted Answer

Prohibited goods are things that are illegal to ship by their very nature or items that our partner carriers do not allow on their craft while restricted goods are items that may be shipped but only after securing the necessary permits and clearances prior to shipping

Question 15

What are the Prohibited & Regulated items?

Accepted Answer

Kindly see below list of general prohibitions and regulations. Please be advised that this is just a loose list and other prohibitions may apply per country. Prohibited: Air guns, live animals, bullion (precious metals), cash or any legal tender, negotiable instruments, explosives & weapons incl. imitation firearms & ammunition incl. imitation, fresh/frozen produce, gambling devices incl. playing cards, human and animal remains, including ashes, illegal goods (counterfeit, narcotic), ivory, loose (semi)precious stones, meat products (corned beef, chicharon, liver spread, etc.), dried fish (daing, danggit, pusit, etc.), perishable, fresh, and frozen goods, pornography, power banks, prescription and OTC drugs. Restricted:  Items with alcohol or oil content, designer/luxury brand goods, breakables (glass, etc.), electronics, food in glass jars and containers, items with internal batteries, and food supplements.

Question 16

Can I ship skincare products/cosmetics?

Accepted Answer

For skin care and cosmetic products, we require an MSDS (Material Safety Data Sheet) that you can acquire from the manufacturer for us to be able to ship these products :)

Question 17

Can I ship food products to the US?

Accepted Answer

You may ship food items as long as they are commercially available and in small quantities of around 3-5 items per product. Additionally, there’s a fee of Php 600 on top of the estimated shipping cost due to the USFDA Prior Notice. This applies for all food shipments going to the US.

Question 18

What is DDU?

Accepted Answer

Our rates are Delivered Duty Unpaid (DDU), which means that your consignee will have to pay for duties. In practice for most countries, most packages below $100 in value are not subject to duties anymore.

Question 19

Are taxes and duties included?

Accepted Answer

Estimated rates are exclusive of local taxes and duties upon entry into the destination country.

Question 20

How much will my duties and taxes cost?

Accepted Answer

The cost for duties and taxes will be determined by the customs office of the destination country.

Question 21

Do you handle inspection?

Accepted Answer

Yes, all items will be inspected for verification prior to shipping out, and subject to the destination country’s cargo acceptance regulations. ZendEase reserves the right to deny its service to shipments that are non-compliant with the regulations.

Question 22

How to check your air freight rates?

Accepted Answer

You may view our rate calculator www.zendease.com/our-rates.

Question 23

Do your rates include Metro Manila only?

Accepted Answer

Indicated rates cover shipping fees from Metro Manila to the nominated recipient/s abroad.

Question 24

What are the other fees?

Accepted Answer

Our rates are exclusive of insurance fee, USFDA Prior Notice, remote surcharge, oversized cargo fee, special handling fee, duties, taxes, and other incidental fees, if there are any.

Question 25

What is a Chargeable Weight?

Accepted Answer

Our rates are based on chargeable weight. To compute Chargeable Weight, you can take the gross weight of your package to be sent in KG vs. the volumetric weight of your package [ (L x W x H in centimeters) / 5000 ]. Whichever yields the higher weight would be your chargeable weight, rounded up to the next 0.5kg for packages 30kg and below, and rounded up to the next 1kg for packages above 30kg. Watch this video to guide you on how to measure & weigh your package: https://fb.watch/fWnENqxwRI/

Question 26

How to request a quotation for ZendEase Business?

Accepted Answer

If you wish to request a quotation for your commercial shipment, please email jaime@1export.com

Question 27

What are your sea freight rates?

Accepted Answer

We offer outbound sea shipments at a minimum of 1cbm/360kg to full container loads. If you want to request a quote for sea freight, please reach out to jaime@1export.com. Here are some initial questions we will be asking to generate a quotation for you: Provide the City / Port of destination. Do you have a broker to clear the goods? (Y/N) Does your receiver have an import license? (Y/N) Please provide the type of product you are going to ship out. What is the product volume / quantity? For your reference, kindly see the attached visual guide as to how big a 1cbm (cubic meter) volume of cargo is.

Question 28

Are your rates cheaper than DHL/UPS/FedEx?'

Accepted Answer

As a consolidator of parcels for our partner couriers, we ensure the compliance of the parcels we receive. In turn, they give us significantly lower rates as compared to going directly through them.

Question 29

What are your payment methods?

Accepted Answer

Payments may be done by bank transfer to our corporate account or debit/credit/Gcash/Maya through Paymongo Digital Payments. Walk-ins may also opt to pay through cash.

Question 30

How can I get a refund?

Accepted Answer

To facilitate a refund, we will be needing the following information: Reason for refund, Billing Invoice #, Proof of Payment, Nominated bank account (to make the refund). Please send the details to ZendEase@1export.com with the subject “Request for Refund.”

Question 31

How may I contact ZendEase?

Accepted Answer

You may contact our ZendEase team by sending an email to hello@zendease.com or give us a call at (+63)917-1SHIPIT (0917-174-4748). Our schedule is on Mondays to Fridays, 10am to 5pm, excluding holidays.

Question 32

Where is your office located?

Accepted Answer

Our address is at Unit G05 Angelus Plaza 104 V.A. Rufino Street, Legazpi Village Makati City, Philippines 1229, Makati, Philippines.

Question 33

What are your hours?

Accepted Answer

We are available from Monday - Friday, excluding holidays, 10AM-5PM Philippine Standard Time.

Frequently Asked Questions

OUR SERVICES