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Frequently Asked Questions
Our Services
What is ZendEase?
ZendEase Delivery offers international courier services at cost-effective rates. This option is ideal for small shipments. Parcels usually arrive within 5-7 days.
What’s the difference between ZendEase Delivery and ZendEase Business?
ZendEase Delivery offers international courier services at cost-effective rates. This option is ideal for small shipments. Parcels usually arrive within 5-7 days.
ZendEase Business offers a wide range of service options for commercial shipments through ZendEase Fulfillment, ZendEase Amazon, ZendEase Forwarding, and ZendEase Import.
How do I book your services?
You may book online using our platform https://zendease.com/ph/personal/form
Do you offer pick ups?
Yes, we offer FREE pick ups as long as you book your shipment online at https://zendease.com.
How long does shipping take?
Deliveries in major cities via airfreight typically take 5-7 days, while deliveries in remote areas can take up to 14 days.
Do you accommodate walk-ins?
Yes, we accommodate walk-ins. However, we still require you to book our services online. Our customer service representative will be happy to assist you once you’ve arrived at the ZendEase hub in Makati.
What are your shipment terms?
Shipment terms are Delivered Duty Unpaid (DDU). For most countries, packages below USD100 are not subject to duties anymore. The consignee may be charged for Delivered Duty Paid (DDP) terms which are available upon request. (subject to additional charges)
Do you accommodate customers outside of Metro Manila?
Yes we can. However, our free pick ups are for customers within Metro Manila only. We will be asking you to send your packages over to our hub located atUnit G05 Angelus Plaza, 104 V.A. Rufino St., Legazpi Village, Makati City, Metro Manila, Philippines 1229
Do you provide the boxes?
We offer our boxes to our clients free of charge. You have the option to use ZendEase standard boxes or your own box.
Do you offer import services?
Yes, we do. This service is under ZendEase Business. To request for a quotation, kindly reach out to hello@zendease.com.
Prohibitions and Restrictions
What’s the difference between prohibited & restricted items?
Prohibited goods are things that are illegal to ship by their very nature or items that our partner carriers do not allow on their craft while restricted goods are items that may be shipped but only after securing the necessary permits and clearances prior to shipping.
What are the Prohibited & Regulated items?
Kindly see below list of general prohibitions and regulations. Please be advised that this is just a loose list and other prohibitions may apply per country.
Prohibited:- Air Guns
- Live Animals
- Bullion (precious metals)
- Cash or any legal tender
- Negotiable instruments
- Explosives & weapons incl. imitation
- Firearms & ammunition incl. Imitation
- Fresh/Frozen produce
- Gambling devices incl. Playing cards
- Human and animal remains, including ashes
- Illegal goods (counterfeit, narcotic)
- Ivory
- Loose (semi)precious stones
- Meat products (corned beef, chicharon, liver spread, etc.)
- Dried Fish (daing, danggit, pusit, etc.)
- Perishable, Fresh, and Frozen Goods
- Pornography
- Powerbanks
- Prescription and OTC drugs
- Items with alcohol or oil content
- Designer / Luxury brand goods
- Breakables (glass, etc.)
- Electronics
- Food in glass jars and containers
- Items with internal batteries
- Food supplements
Can I ship skincare products/cosmetics?
For skin care and cosmetic products, we require an MSDS (Material Safety Data Sheet) that you can acquire from the manufacturer for us to be able to ship these products :)
Can I ship food products to the US?
You may ship food items as long as they are commercially available and in small quantities of around 3-5 items per product. Additionally, there’s a fee of Php 600 on top of the estimated shipping cost due to the USFDA Prior Notice. This applies for all food shipments going to the US.
Compliance & Taxes
What is DDU?
Our rates are Delivered Duty Unpaid (DDU), which means that your consignee will have to pay for duties. In practice for most countries, most packages below $100 in value are not subject to duties anymore.
Are taxes and duties included?
Estimated rates are exclusive of local taxes and duties upon entry into the destination country.
How much will my duties and taxes cost?
The cost for duties and taxes will be determined by the customs office of the destination country.
Do you handle inspection?
Yes, all items will be inspected for verification prior to shipping out, and subject to the destination country’s cargo acceptance regulations. ZendEase reserves the right to deny its service to shipments that are non-compliant with the regulations.
Pricing & Quotation
How to check your air freight rates?
You may view our rate calculator at https://zendease.com/ph/personal/rates.
Do your rates include Metro Manila only?
Indicated rates cover shipping fees from Metro Manila to the nominated recipient/s abroad.
What are the other fees?
Our rates are exclusive of insurance fee, USFDA Prior Notice, remote surcharge, oversized cargo fee, special handling fee, duties, taxes, and other incidental fees, if there are any.
What is a Chargeable Weight?
Our rates are based on chargeable weight. To compute Chargeable Weight, you can take the gross weight of your package to be sent in KG vs. the volumetric weight of your package [ (L x W x H in centimeters) / 5000 ]. Whichever yields the higher weight would be your chargeable weight, rounded up to the next 0.5kg for packages 30kg and below, and rounded up to the next 1kg for packages above 30kg.
Watch this video to guide you on how to measure & weigh your package: https://fb.watch/fWnENqxwRI/
How to request a quotation for ZendEase Business?
If you wish to request a quotation for your commercial shipment, please email hello@zendease.com.
What are your sea freight rates?
We offer outbound sea shipments at a minimum of 1CBM / 360kg to full container loads. If you want to request a quote for sea freight, please reach out to hello@zendease.com.
Here are some initial questions we will be asking to generate a quotation for you:- Provide the City / Port of destination.
- Do you have a broker to clear the goods? (Y/N)
- Does your receiver have an import license? (Y/N)
- Please provide the type of product you are going to ship out.
- What is the product volume / quantity?
For reference, kindly see attached visual guide as to how big a 1CBM (cubic meter) volume of cargo is:
Are your rates cheaper than DHL / UPS / FedEx?
As a consolidator of parcels for our partner couriers, we ensure the compliance of the parcels we receive. In turn, they give us significantly lower rates as compared to going directly through them.
Payments / Refunds
What are your payment methods?
Payments may be done by bank transfer to our corporate account or debit / credit / GCash / Maya through Paymongo Digital Payments. Walk-ins may also opt to pay through cash.
How can I get a refund?
Send the details to hello@zendease.com with the subject “Request for Refund”.
To be able to facilitate a refund, we will be needing the following information::- Reason for refund
- Billing Invoice Number
- Proof of Payment
- Nominated bank account (to make the refund)
Contact Information
How may I contact ZendEase?
You may contact our ZendEase team by sending an email hello@zendease.com or give us a call at (+63) 917 174 4748. Our schedule is on Mondays to Fridays, 10am to 5pm, excluding holidays.
Where is your office located?
Our address is atUnit G05 Angelus Plaza, 104 V.A. Rufino St., Legazpi Village, Makati City, Metro Manila, Philippines 1229
What are your operating hours?
We are available from Monday - Friday, excluding holidays, 10AM-5PM Philippine Standard Time.
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1EXPORT PTE. LTD,
33A Pagoda Street,
Singapore 059192 -
447 Sutter St 3rd Floor,
San Francisco, CA 94108,
United States of America
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